Refund Policy
At Coke Refrigeration LLC, we are dedicated to providing expert boiler cleaning
and repair services that restore warmth and comfort to your home. We are committed to your
satisfaction, and we want you to feel confident in our services. Please take a moment to review
our Refund Policy, which complies with U.S. consumer protection laws.
1. Customer Satisfaction Guarantee
- If you are not fully satisfied with our boiler cleaning or repair services, please contact
us within 14 days from the service date to discuss your concerns.
- In the event that our service does not meet the expected standards or if there was an error
in the process, we will either rework the service, offer an exchange, or provide a refund as
appropriate.
- Our goal is to ensure that your heating system is functioning properly, and we will work
with you to find a solution that meets your needs.
2. Refund Eligibility
- Refunds will be considered if the boiler service did not resolve the problem or if the
service was not completed as agreed upon. We will ask for documentation or an explanation to
verify the issue.
- If the issue with your boiler persists after our repair services, you must contact us within
14 days of the service date to request a refund or rework.
- Refund requests are subject to review, and we reserve the right to assess whether a refund
is appropriate based on the service performed and the nature of the issue.
3. Exchanges or Rework
- If you are dissatisfied with the results of the service, but do not wish to receive a
refund, we can offer to exchange parts or rework the service at no additional charge. We
will schedule a follow-up visit to address any issues.
- The rework will be handled in accordance with the original service terms, and we will ensure
that the problem is resolved as expected.
4. Non-Refundable Situations
- Refunds will not be issued if the boiler problem was not correctly described when the
service was initially requested, or if external factors caused damage to the system after
our service was completed.
- Refunds will also not be given if the appliance was functioning properly before the service,
or if the issue was due to customer negligence or misuse after the service was performed.
- Once the service is completed and the problem resolved, refunds are not applicable unless
the issue recurs within the specified time frame.
5. How to Request a Refund
- If you wish to request a refund, rework, or exchange, please contact us using one of the
following methods:
- We will respond to your request within 3 business days to discuss the
refund process and ensure that your needs are met.
At Coke Refrigeration LLC, our aim is to provide you with the highest quality
boiler services that keep your home warm and comfortable. If you have any questions about our
Refund Policy, or if you require further assistance, please do not hesitate to contact us.
